Racer is Fantastic!

[porsche917]

I have said it before and I will say it again – Racer slot cars has phenomenal customer service!  Monday night at 9pm I ordered one of their new 911’s in Martini livery that they have on sale on their new consumer store site.  I also asked them questions about the availability of the new Sideways Ford Capri I saw on their Facebook page and also wanted any new information about the Lancia Stratos.  I heard back from Marco at Racer at 3:30am that night or six hours after I asked the question.  He gave me solid answers as you can see from the e-mail text below. 

Hi Marty,
Thanks you for your email

JPS Capri will be shipped tomorrow to US Distributors.
I suggest you to preorder as soon as possible since the quantity is very
limited and due to huge number of requests we will be forced to cut all
Distributor orders.

For the Stratos Group 5 you have to be patient, it’s in the program but
next issues of new cars, apart from further liveries of cars already done, will be
as follows:

January/February – 935/78 Moby Dick
April – Schnitzer BMW M1 Gr. 5 -approximately
June – Mustang GTP IMSA – approximately
August – 512BB Gr.5

Kind regards
Marco 

That my friend’s is service above and beyond.  He not only answered my questions but gave me more helpful information than I asked for.  

To top it off, the Porsche I ordered on Monday night at 9pm from Racer in Italy arrived today, Friday, at noon! 

There are few in retail that can provide this level of customer service and I feel its important to call out those that do, like Racer.  I look forward to happily spending many more dollars with them in the future!

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